Overview
Planted Roots was a fast-growing plant-based restaurant concept with a cult following but operational chaos behind the scenes. We restructured their back-of-house systems, built a franchise-ready operations manual, and mapped their multi-city expansion.
The Challenge
What We Were Up Against
A beloved restaurant concept was growing faster than its systems could handle. Quality was inconsistent, margins were eroding, and the founder was too deep in daily operations to think strategically about expansion.
Our Approach
How We Solved It
We embedded with the team to audit every operational touchpoint — from supplier relationships to staff training to POS data. We rebuilt their cost structure, standardized their processes, and created the documentation infrastructure needed for franchise-ready growth.
Before Kin of James, I was running the restaurant. After, the restaurant started running itself. That's the difference.